Privacy Policy

Last Updated: March 2026

The Short Version

We are in the business of selling software, not data. Mail Memories is a local-only Mac and Windows application. It does not send your photos, email contents, or passwords to us or anyone else. The heavy lifting happens on your own computer.

1. We don’t see your photos.

When you use Mail Memories to scan your email, the application runs entirely on your computer. The connection is made directly between your computer and your email provider (e.g., Gmail).

Your photos are downloaded directly to your hard drive.
We do not have a server that processes or stores your images.
We physically cannot see, sell, or analyze your memories.

2. We don’t touch your passwords.

When you log in (using an App Password), that authentication token is used locally to connect to your email provider.

We do not have access to your password.
We cannot access your email account remotely.

3. The tiny bit of data we DO collect.

To make the app function and verify your license, the app securely sends three specific pieces of information to our database when you complete a scan:

Your Email Address: We use this solely to check if you are on the free tier or if you have purchased a full license.
Total Photos Found: Just the final number (e.g., “3,402”). We use this to show you your results.
The Oldest Year: The year of your oldest photo (e.g., “2008”). We use this to calculate how many years of memories you rescued.

We do not use third-party “analytics SDKs” (like Facebook Pixel) inside the app to track your clicks or screen time.

4. Crash Reports.

If the app crashes, your operating system may ask if you want to send a crash report to the developer. If you choose to share this, it creates an anonymous log file that helps us fix the bug. This log does not contain your photos or personal data. You can opt out of this in your system settings.

5. Payment Information.

We use trusted payment processors like Stripe to handle transactions.

We never see your credit card number.
We only receive a secure webhook that confirms your email address has purchased a license, which instantly unlocks the app for you.
Your payment details are secured by the payment processor.

6. Email Updates & Licenses.

Your email address acts as your software key. If you sign up for our newsletter or purchase a license, we will use your email to send you product updates, bug fix announcements, or receipts. We will never sell your email address to advertisers. You can unsubscribe from marketing emails at any time.

7. Changes to this policy.

If we ever change this policy (e.g., if we add a feature that requires a new permission), we will update the date at the top of this page and explain exactly what changed.

Questions?

If you have any questions about your privacy or how the app works, please email me directly:

carlos@mailmemories.com